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TSN Policies

Last updated 1/8/2019


Terms of Use

Privacy Policy

Product Use

Limited Warranty

Patented Technology

Copyright Statement

Trademarks, Usage, & Linking

Shipping Policy


Return Policy

Export Compliance

Terms of Use

The Steel Network, Inc, a Delaware Corporation with a principal place of business at 2012-A TW Alexander Drive, Durham, NC 27709, USA, and its subsidiaries (collectively, “TSN”) provides information regarding products, and services available on these websites:

Access or use of these websites (the “Sites”) is subject to the following terms and conditions (“Terms”).


“You” or “your” means you personally (i.e., the individual who reads and agrees to be bound by these terms), and, if you access these Sites on behalf of a corporation or other legal entity (including, but not limited to, a joint venture, partnership, LLC, or LLP), collectively, you and such corporation or other legal entity on whose behalf you access these Sites.

Use of these Sites is made at no charge (unless otherwise stated), although you should be aware that charges for Internet use may apply at rates determined by your provider. TSN reserves the right to change the products, services, prices, and programs mentioned in these Sites, at any time, at its sole discretion.

Further, your use of these Sites is subject to those additional terms and conditions provided by TSN and, subject to TSN’s sole discretion, applicable to certain information, products, and services offerings available through this Site. Such additional terms and conditions include, but are not limited to, Privacy Policy, Copyrights, Trademarks, Consent for Linking, Online Orders, Export Compliance, license agreements, and supplementary user agreements (collectively, “Additional Terms”). The Additional Terms are hereby incorporated by reference into these Terms (if there is any conflict between the Additional Terms and these Terms, the Additional Terms shall prevail with respect to the subject matter of such Additional Terms).

TSN reserves the right to change these Terms, and provide you with notice of such change by posting the revised draft of the Terms on these Sites or by other reasonable means selected by TSN. You can determine when these Terms were last revised by referring to the “LAST UPDATED” legend at the top of these Terms. Your continued use of these Sites after such changes will indicate your acceptance of such changes.

TSN further reserves the right to seek all remedies available by law and in equity for any violation of these Terms. Any rights not expressly granted herein are reserved by TSN.

  1. All materials on the TSN Sites are copyrighted and may not be used without the written permission of TSN except as provided in these Terms.

  2. All parties shall use the TSN Site for lawful purposes only. No party shall post or transmit through the TSN Site any material that violates or infringes in any way upon the rights of others, that is unlawful, threatening, abusive, defamatory, invasive of privacy or publicity rights, vulgar, obscene, profane or otherwise objectionable, that encourages conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any law, or that, without TSN’s express prior approval, contains advertising or any solicitation with respect to products or services.

  3. Any personal data (for example, name, address, telephone number, or e-mail address) transmitted to these Sites by electronic mail or otherwise, will be used by TSN in accordance with TSN’s Privacy Policy. Any other communication or material transmitted to these Sites, such as questions, comments, suggestions, or the like, will be treated as non-confidential and non-proprietary.

  4. Under no circumstances, including, but not limited to, negligence, shall TSN, its subsidiaries or affiliates be liable for any direct, indirect, incidental, special or consequential damages that result from the use of, or the inability to use, TSN materials, products, or services. You, as the user, specifically acknowledge and agree that TSN is not liable for any defamatory, offensive, or illegal conduct of any user. If you are dissatisfied with any TSN material, products, or services or with any of TSN’s Terms, your sole and exclusive remedy is to discontinue using TSN Sites, material, products, or services.

  5. Images of people, projects, or places displayed on these Sites are either the property of, or used with permission by, TSN. The use of these images by you, or anyone else authorized by you, is prohibited unless specifically permitted by these Terms and Conditions or specific permission provided elsewhere on these Sites. Any unauthorized use of the images may violate copyright laws, trademark laws, the laws of privacy and publicity, and communication regulations and statutes.

  6. The trademarks, logos, and service marks (collectively the “Trademarks”) displayed on these Sites are registered and unregistered Trademarks of TSN. Nothing contained on these Sites should be construed as granting, by implication or otherwise, any license or right to use any Trademark displayed on these Sites without the written permission of TSN. The use of the Trademarks displayed on these Sites, or any other content on these Sites, except as provided in these Terms and Conditions, is strictly prohibited. You are also advised that TSN will aggressively enforce its intellectual property rights to the fullest extent of the law, including criminal prosecution.

  7. Some of TSN’s sites contain links to other sites whose information practices may be different from TSN’s. You should consult the other site’s privacy notices, as TSN makes no warranties regarding the information that is submitted to, or collected by, these other sites.

  8. The information on this site is provided without warranty of any kind, expressed or implied, including that of fitness for a particular purpose. TSN makes no warranties or representations regarding the accuracy or completeness of the information. Comments or concerns may be e-mailed to support @ steelnetwork.com (remove spaces). In no event shall TSN be liable for any incidental or consequential damages.

  9. TSN may at any time revise these Terms by updating this posting. All users are bound by any such revisions and should therefore periodically visit this page to review the current Terms to which they are bound.

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Privacy Policy

Protection of personal privacy is a major concern of TSN. TSN maintains the anonymity of each responder unless that responder has expressed consent to release certain personal information or responses.

In the same way, TSN protects the identity of those who access its Sites. The following policy provides details as to the types of information collected through TSN web sites, including personal information and how it is treated.

  1. Information Collected by Web Site

    TSN Web sites gather information in two ways: (1) indirectly (for example, through site technology), and (2) directly (for example, when the site visitor voluntarily provides information on various pages).

  2. Information Collected Indirectly

    TSN indirectly collects a variety of information pertaining to the use of its Sites. This information may include: your IP address, browser type, operating system, domain name, access times and referring web site addresses. This information is used for the general operation of the Sites, to maintain quality of the service, and to provide general statistics regarding use of our web sites.

    TSN also collects non-personal information about which pages our customers visit within our Sites. Our web servers do not record e-mail addresses or other personal information unless it is willingly provided by the individual when filling out a web form or registering on the Sites.

    Only designated administrators have access to this information, and it is used only for administrative and planning purposes to meet the needs of our users, including but not limited to the improvement of the content of these Sites and the customization of the content and/or layout of these Sites for individuals or groups of users.

    Other types of indirectly collected information are stored in “cookies.” Cookies are small files of electronic information that a web site can transfer to a visitor’s hard drive to help that visitor while on these Sites. Some TSN Sites use cookies simply to store a user code so that users do not have to re-enter their information when rejoining these Sites. The use of cookies is standard on the Internet. Although most web browsers automatically accept cookies, the decision of whether to accept them is yours. A browser can usually be adjusted to prevent the reception of cookies, or to provide notification whenever a cookie is sent to you. Even without accepting a cookie, you can still access most of the features offered by TSN Web sites.

    TSN will not share your information with other organizations besides its regional software distributors or subsidiaries without your prior approval with the exception of some instances below in Information Collected Directly.

  3. Information Collected Directly

    TSN also collects information that is voluntarily provided by site when a site visitor registers or requests services through the Sites:

    • Contact Information & Professional Data: Such as name, phone number, email address, education, employment background, references, or other general information about you and your company. TSN will never knowingly barter, trade, or sell access to our database of registered users. The personal information you provide to us when making a request may be made available to TSN’s regional software distributors or an TSN subsidiary for completing your request. After fulfilling your request, the information you provide may be used by us for direct marketing of TSN, its subsidiaries, or regional software distributors, TSN may use the services of a third parties to process your information and send you mailings.

    • Billing & Transaction Information: Such as credit card or other financial information required to process your purchases. This information is used solely to process relevant transactions with our payment processor and is kept completely confidential and will be used only to contact you or process transactions. If you choose to save credit card or financial information, it will be stored by PayPal or Authorize.net and should refer to their policies. You may choose to have this information removed at any time.

  4. Correcting and Changing User Information and Preferences

    If you are receiving e-mail communications from TSN but wish to discontinue the service, you may request to do so at any time by filling out a request form on the Contact Us page on any of the Sites. You also have the option to request a revision of your user information at any time in the same manner.

  5. Information Security

    TSN understands the need for user privacy, and we maintain strict security procedures to protect your information. TSN has appointed an Administrator to monitor privacy practices.

    Access to your data is strictly limited to specific individuals who have been trained to respect user privacy. The access given to these employees is confined to their need for such information for business reasons. A log of those who accessed the data is maintained and monitored to prevent security breaches.

  6. What other information should I know about my privacy?

    TSN contains links to other web sites. Note: When you click on one of these links, you are entering another web site for which TSN has no responsibility. We encourage you to read the privacy statements of all such sites, as their policies may be materially different from TSN’s policies. You are solely responsible for maintaining the secrecy of your passwords and account information. Please be very careful with this information, especially whenever you are online.

    In addition to the circumstances described above, TSN may disclose member information if required to do so by law, court order, as requested by other government or law enforcement authority, or in the good faith belief that disclosure is otherwise necessary or advisable including, without limitation, to protect the rights or properties of TSN or if we have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against someone who may be interfering with our rights or properties, intentionally or otherwise, or when anyone else could be harmed by such activities.

  7. What safeguards are in place to protect the loss, alteration, or misuse of my information?

    All Billing & Transaction information you provide to TSN is transmitted using SSL (Secure Socket Layer) encryption. SSL is a proven coding system that lets your browser automatically encrypt, or scramble, data before you send it to us.

  8. Children and Privacy

    TSN encourages parents and guardians to be fully familiar with the sites visited by their children. TSN sites will not intentionally contain content that is generally considered unsuitable for children.

  9. Links to Other Sites

    TSN web sites may contain links to sites owned and/or operated by other organizations, and the privacy policies of those sites may differ from that of TSN. These sites may collect data and make use of it in ways that TSN does not. We encourage you to review the privacy policies posted on all third-party sites.

  10. Transfer of Information

    In accessing TSN Sites, you may be transferring personal data that is used by TSN for statistical, administrative, or marketing purposes. As a worldwide organization, TSN collects data that may be transferred internationally throughout TSN offices worldwide. In using any TSN Site you consent to having your information transferred to and processed in the United States or any other country in which TSN is located or conducts business. If TSN seeks to collect any additional personal data, you will be informed of the proposed uses of that data and asked for your consent.

  11. Policy Updates

    This Privacy Policy represents TSN’s promise to its web site users. Additional information that is particular to specific TSN Sites may exist, and updates to this policy may be posted. Therefore, we suggest that users who have specific concerns about the information being gathered and the use of that information regularly view the Privacy Policy on each site. TSN reserves the right to change the policy on its use of information collected at any time.

  12. Additional Questions or Comments

    If you have any additional questions or comments regarding TSN’s Privacy Policy, please fill out the form on the Contact Us webpage.

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Product Use

Products on this site are designed and manufactured for the specific purposes shown, and should not be used in other applications unless approved by a qualified design professional. All modifications to products or changes in installation procedures should be made by a qualified design professional. The performance of such modified products or altered installation procedures is the sole responsibility of the design professional or installation contractor. The installation contractor and/or qualified design professional are responsible for installing all products in accordance with relevant specifications and building codes.

Customers modifying products or installation procedures, or designing non-standard products for fabrication by TSN shall, regardless of specific instructions to the user, indemnify, defend, and hold TSN harmless for any and all claimed loss or damage occasioned in whole or in part by non-standard or modified products or installation procedures.

Loads published on TSN’s website and current product catalogs site are for the described specific applications of properly installed products. Modifications to TSN products, improper loading or installation procedures, or deviations from recommended applications will affect TSN products' load-carrying capacities. TSN products are fabricated from hot-dipped galvanized steel for corrosion protection but will corrode and lose load-carrying capacity if exposed to salt air, corrosive fire-retardant chemicals, fertilizers, or other substances that may adversely affect steel or its galvanized coating. This website reflects changes in the allowable loads and configurations of some of TSN's products. This information supersedes information in earlier catalogs or technical reports. All earlier catalogs or technical reports should be discarded and reference made exclusively to this website. TSN may correct any clerical or typographical errors. All sales are subject to TSN's standard terms and conditions of sale.
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Limited Warranty

TSN warrants its products to be free from defects in material or workmanship at the time of shipment. TSN standard catalog products are warranted for adequacy of design when used in accordance with design limits on this website and properly specified and installed. TSN products shall not be substituted with non-TSN products if it is part of a system. Substitution of a TSN product will immediately void any warranty claim made by Purchaser.  This warranty excludes uses not in compliance with specific applications and installation procedures set forth in this catalog. Warranty claims must be made by Purchaser in writing within ninety (90) days of receipt of the Products.

All warranty obligations of TSN shall be limited, at the sole discretion of TSN, to repair or replace the defective product(s). These remedies shall constitute TSN's sole obligation and sole remedy of purchaser under this warranty. In no event will TSN be responsible for incidental, consequential, indirect, exemplary, incidental, special, consequential, or punitive damages, or other losses or damages however caused, including, but not limited to, installation costs, lost revenue or lost profits. TSN's liability for damages shall in no event exceed the applicable portion of the purchase price for defective product(s).

Product defects that arise from acts of God, accidents, misuse, misapplication, improper installation, storage damage, negligence, or modification to product(s) or its components are specifically excluded from this warranty. Product defects that arise from Purchaser providing incorrect information to TSN, including but not limited to incorrect specifications such as incorrect dimensions, designs and/or loads, are also specifically excluded from this warranty. TSN does not authorize any person or party to assume or create for it any other obligation or liability in connection with Products except as set forth herein.

This Warranty is expressly in lieu of all other warranties, expressed or implied, including any warranties of merchantability or fitness for a particular purpose, all such other warranties being hereby expressly excluded.
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Patented Technology

Numerous TSN design configurations are patented and/or patent pending and are protected under US and International patent laws. Patent numbers include: #4,970,410; #4,970,411; #4,970,412; #4,970,413; #5,079,710; #5,467,566; #5,904,023; #5,906,080; #6,612,087; #6,701,689; #6,892,504; #7,104,024; #7,503,150; #7,559,519; #7,596,921; #7,634,889; # 7,788,878; #7,832,162; #7,836,657; # 8,132,383; #8,181,419; #8,205,402; #8,387,321 and #8,683,770.

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Copyright Statement

Copyright laws of the United States of America protect the contents of the TSN Sites:

Materials and Sites will display a copyright notice and no portion of such materials may be reproduced in any form, or by any means, without the prior written consent of The Steel Network, Inc. To obtain reproduction consent, make your request via the Contact Us page.

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Trademarks, Usage, & Linking

TSN, its affiliates, and subsidiaries develop and globally market engineering software, technologies, training, and related services. TSN encourages other associations, business organizations and individuals interested in our products to provide information links from their internet websites to TSN Sites. Given the nature of our business, Intellectual Property is our most important asset and we aggressively protect it. TSN has developed these Guidelines for the proper use of our valuable trademarks and service marks (collectively, “trademarks”).

These Trademark Usage & Linking Guidelines apply to TSN as well as to third parties including, without limitation, distributors, customers, writers, and publishers. You acknowledge that TSN and its affiliates may immediately terminate this consent at any time, without penalty, with or without cause, and with or without notice, in which case you must remove such content within 10 business days of termination.

  1. TSN Trademarks: The following are registered trademarks of The Steel Network, Inc: BackIt®, BridgeBar®, BridgeClip®, BuckleBridge®, CircleTrak®, DriftClip®, DriftCorner®, DriftTrak®, GripClip®, 600JAM®, 800JAM®, JamStud®, MidWall, MasterClip®, NotchTrak®, PrimeWall®, 600SG®, 800SG®, SigmaStud®, SigmaTrak®, Step-Bushing Technology, StiffClip®, StiffWall®, ThermaFast®, TightStrap®, VertiClip®, VertiTrack®, and TSN®

  2. TSN Trademark Use:

    • Third Party Use: Third parties may use TSN trademarks solely to reference TSN’s software, technologies, training, and related services. Referential use is prohibited if such use would defame or disparage TSN, its products, training, services or any other person or entity. Third Party use of TSN trademarks must accurately portray TSN’s relationship with the Third Party

    • Proper Use: Do not alter TSN trademarks. TSN trademarks should be used exactly as written.  The following are examples of proper use:
      • TSN®
      • BridgeClip®
      • SigmaStud®
      • VertiClip®
    • Improper Use:
      • The Steel Network®
      • The Steel Network, Inc.®
      • TSN Inc®
  3. TSN Logos: TSN logos or icons may not be used without written permission. This includes copying, cutting, or edit from the TSN Sites or other documents. To obtain written permission from TSN’s Marketing Team, make your request via the Contact Us page.

  4. Linking: TSN encourages other associations, business organizations, and individuals interested in TSN’s products and services to provide information links from their internet websites to TSN’s website. Linking to our website does not imply that TSN advocates, sponsors or is affiliated with your company or any of its partners or your company’s products or services. By linking to any of the TSN Sites you:
    • You agree that no part of your website will contain, or link to, content that may be interpreted as libelous, obscene or criminal. Or which may violate any rights.

    • You agree to indemnify, defend and hold TSN and its affiliates , officers, employees and directors harmless from and against all present and future claims, demands, proceedings, litigation, liability, claim expense and cost (including legal fees, expenses, fines and penalties) brought by a third party(s).

  5. Other Company Trademarks: Autodesk® and Autodesk® Revit® are registered trademarks of Autodesk, Inc. LEED® is a registered trademark of U.S. Green Building Council, MicroStation®  is a registered trademark of Bentley Systems, Inc. SteelSmart® and Extreme Loading® are registered trademarks of Applied Science International, LLC. All other brand, product, service and feature names or trademarks are the property of their respective owners.
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Shipping Policy

Effective December, 18th 2015; free freight on clip/connector orders of $1,000.00 or more. This applies to standard ground shipping within the continental United States only; Alaska and Hawaii are not included. Member orders, mixed member/clip orders, VertiTrack®, CircleTrak®, DriftTrak®, DriftCorner®, MidWall, and special clips are not included; please call for freight quote. TSN reserves the right to change this shipping policy at any time.
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In order to protect The Steel Networks customers against raw material price increases please reference the below escalators for budgetary purposes. TSN recommends that its customers allow for inflation, supply and demand spikes, and other price disrupting events that are difficult to anticipate.
  • February 5%-Pending
  • March 5%-Pending
  • April 5%-Pending

The Steel Network, Inc. reserves the right to modify escalators at any time.

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Return Policy

TSN accepts returns on its standard catalog products under most circumstances. Customers must have TSN authorization prior to any returns. All products must be in original boxes and have full count of pieces; opened boxes or containers cannot be returned. Modified or custom-made products, including all products that have to be specifically cut, assembled, or otherwise produced for specific projects or applications, and specifically including all stud, column, and StiffWall SW-S products, may not be returned for any reason other than warranty claims authorized in advance by TSN. Customer must pay return freight to TSN. No products may be returned after 90 days from delivery. A 20% restocking and repackaging fee will be charged.
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Export Control Compliance

Software and other materials from this site may be subject to United States Export Control. The United States Export Control laws prohibit the export of certain technical data and software to certain territories. No videos from this site may be downloaded or exported

  • Into (or to a national or resident of) Cuba, Iraq, Libya, North Korea, Iran, Syria, or any other country to which the United States has embargoed goods; or

  • Anyone on the United States Treasury Department’s list of Specially Designated Nationals or the U.S. Commerce Department’s Table of Deny Orders.

  • TSN does not authorize the downloading or exportation of any software or technical data from this site to any jurisdiction prohibited by the United States Export laws.

  • TSN maintains an export controls internal compliance program, including training for all employees. TSN also implements an export control compliance procedure for all customers. TSN software is dual-use, is considered EAR99, and is not subject to the International Traffic in Arms (ITAR).

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